Terms & Conditions
We respect your privacy and take it very seriously. All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in anyway without your previous consent.
We will only collect personal data, including name, address, email, phone number, but not any special or sensitive information.
We may hold information about you as a newsletter subscriber and/or as a customer. Because there is a different legal basis for each of these groups, they are explained separately here, even though both may apply to you
If you have bought from our online store, we keep some information about you. This will include data that may ensure speedier transit through customs of your order, or information such as your IP address for identification for VAT on digital products within the EU. We need to hold onto your data to comply with tax laws in the UK. The legal bases for us holding this information is for the purpose of fulfilling a contract (when you place an order) and as part of our legitimate business activities (analysis of customer activity).
WHAT DATA DO WE COLLECT AND HOLD?
Online shop customers provide us with their name, email address, a shipping and billing address, a telephone number. The website collects the IP address from which the order is made. We will also retain information on the number of orders, the value of those orders, the number of visits you have made to our shop (using your IP address), the referral website or link that brought you to our site, if applicable.
WHAT WE DO WITH YOUR DATA
We process personal data in the UK, however for the purposes of IT hosting and maintenance, this information is located on servers within the EU. Your data will not be shared with 3rd parties unless the law allows it.We store your information to allow us to comply with tax laws.We use your address and email contact details to fulfil your orders and to communicate with you about your orders. Depending on how your order is shipped, we may share your contact telephone number and email address with the courier service so that you are able to track your package.We hold your IP address to help us with fraud prevention as it helps us to see whether an order has been made from a different territory from the billing address.We will use your order history, location etc. for the purpose of statistical analyses, both automated through the software we use and through our own analyses. This allows us to look at trends and decide how we can provide the most attractive products and services.
If you choose a direct payment gateway to complete your purchase, then website stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
HOW LONG WE KEEP YOUR DATA
We are required under UK tax law to keep customers’ basic personal information for a minimum of 6 years (10 years for digital services) after a transaction, after which time it will be destroyed. Your information we use for marketing will be retained until you notify us that you no longer wish to receive this information, at which point we will delete your data.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies are small files which are placed on your computer’s hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, please contact us at firstname.lastname@example.org
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/
If you have any questions please feel free to email us.